(Dublin OH) – The City of Dublin wants to hear what residents have to say.
The City hired Saperstein Associates to conduct a telephone survey of 400 residents selected at random. Surveys are being conducted this week. Every two years the City conducts a community satisfaction survey, which gauges resident’s perceptions of local government.
“We encourage residents who are called to participate in the survey,” said City Manager Marsha Grigsby. “It’s important for us to know what matters to our residents. The survey results will be shared with City Council and staff, and the data is taken into account during budgeting and planning discussions. We also will use the information to evaluate the customer service we provide.”
The survey takes about 15 minutes to complete and includes open-ended questions such as “What do you like most about living in Dublin?” as well as asking residents to grade the City on what it’s like to live, work and retire here. City services are covered along with the overall performance of City officials in regard to planning for the future, managing City finances and other civic responsibilities. Demographic information also will be queried and respondents will be asked how they get their news and information about the City of Dublin.
The biennial community satisfaction survey follows a National Citizen Survey conducted in 2012. The National Citizen Survey was developed by the International City/County Management Association and the National Research Center to assess citizen satisfaction with community amenities and governmental services, and compare those responses with satisfaction rates in other communities.
If residents have questions about the community satisfaction survey, they are encouraged to call City of Dublin Community Relations at 614.410.4450 or Saperstein Associates 614.261.0065.
City of Dublin