Training this Fall
The Northwest Regional Emergency Communication Center is once again proud to be working with The Public Safety Group to bring quality dispatcher educational opportunities to Ohio. The following classes will be held this fall in Dublin, Ohio.
September 8 – 9-1-1: Hacked, Attacked and Where’s That ($199) 8:30-4:30
This class has been created to bring telecommunicators up to speed on the technological terrorism and the “Internet of Things” that are plaguing our 9-1-1 centers across the nation. We will discuss getting back to the basics of identifying ANI/ALI & mapping knowledge and the importance of understanding all of the information displayed. We will also review and hear examples of swatting, hoax calls, denial of service, ransomware as well as other situations that have temporarily paralyzed 911 centers. In addition we will identify other technological speed bumps that are stumping our call-takers such as VOIP calls, APPS calling 911, WIFI dialing, cellular boosters and calls being routed to other countries. These types of calls do not always arrive in the PSAP via traditional means and it is important for telecommunicators to be ready for and understand the process for when they do.
October 10 – Customer Service ($199) 8:30-4:30
Expanded to a full day. Topics Include: Identifying customers, your role in providing high level of service, customer expectations, dealing with difficult callers, defusing anger, responder relations, maintaining high levels of motivation in the communications center, & being ready to work
October 11 – Ripped from the headlines ($199) 8:30-4:30
In the past few years the law enforcement profession has changed. This class is designed to provide tools to the telecommunicator for the new dangerous world. The class will provide information about the telecommunicators role in community policing and what do callers want from us. The class will discuss cultural diversity and provide attendees information about prejudice, discrimination and stereotypes. The class will discuss and provide information about how the telecommunicator can use de-escalation techniques to assist in de-escalating incidents. The class will provide case studies of civil unrest situations that have occurred in the last couple of years and lessons learned. The class will finish with a discussion on attacks on police officers and the role of the telecommunicator.
Classes will be held at:
The Dublin Justice Center
6565 Commerce Pkwy
Dublin, OH 43017
To Register Contact:
The Public Safety Group
PO Box 1468, Wake Forest, NC 27588
Telephone (877) 794-9389 or Fax (239) 676-7468
Or register on-line at www.publicsafetygroup.com
All major credit cards accepted
Northwest Regional Emergency Communications Center
Dublin is home to the Northwest Regional Emergency Communications Center, which dispatches for Dublin and Hilliard Police and the Washington Township and Norwich Township fire departments. Learn more from the highly-trained staff men and women who answer your emergency calls and send help where it is needed.
The Northwest Emergency Communications Center (NRECC) is the primary public safety dispatch center for the City of Dublin, City of Hilliard, Washington Township and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9-1-1 answering point for all of Hilliard. Dispatching for Hilliard Police started in January of 2014.
Managed by the Technical Services Division of the Dublin Police Department, our consolidated center is staffed by 19 communications technicians, 3 communications supervisors, 1 operations manager and 1 bureau director.
An executive committee of the participating agencies provides policy and management direction while a police policy board and a fire/EMS policy board provide procedural input for day to day operations.
NRECC is the primary answering point for all wireline and voice-over-internet calls placed within the City of Dublin and City of Hilliard. As one of five wireless PSAPs, we are also the primary answering point for 9-1-1 calls placed from wireless phones throughout northwest Franklin County.
All of our telecommunicators are certified Emergency Medical Dispatchers (EMD) and provide pre-arrival instructions to callers on medical responses.
Our staff dispatches for the following agencies:
- Dublin Division of Police
- Hilliard Division of Police
- Washington Township Fire Department
- Norwich Township Fire Department
- City of Dublin Services
Question? Contact Operations Manager Nancy Nicodemus 614.410.4911 or firstname.lastname@example.org or Schedule a Meeting with a Communications Technician.
The NRECC is a user of the Central Ohio Interoperable Radio System and utilizes system talk-groups to dispatch for participating agencies. For more information on COIRS, visit their website at http://coirs.org