The Public Safety Group Presents “DISPATCHER TRAINING”
June 6 & 7 – Crisis Intervention
Communications professionals are often the first to deal with a person in crisis. Your words and actions can set the tone for the remainder of the call. This class is designed to provide attendees with the skills to make a difference. Topics include: General guidelines, active listening, verbal containment, use of your voice, intelligence gathering, suicide intervention, understanding returning veterans, the mentally ill, case studies and role play.
June 8 – Lead, follow or get out of the way
The communications center is in need of more leaders from all levels of the organization. This class is designed to provide leadership skills to employees at all levels of the orgianzation. Topics include: What is management, what is leadership, traits of a leader, respect, professionalism, meeting employee needs, the next generation, positive leadership, commitment, goals, servant leadership.
Northwest Regional Emergency Communications Center
The Northwest Emergency Communications Center (NRECC) is the primary public safety dispatch center for the City of Dublin, City of Hilliard, Washington Township and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9-1-1 answering point for all of Hilliard. Dispatching for Hilliard Police started in January of 2014.
Managed by the Technical Services Bureau of the Dublin Division of Police, our consolidated center is staffed by 18 communications technicians, 3 communications supervisors and 1 bureau director. An executive committee of the participating agencies provides policy and management direction while a police policy board and a fire/EMS policy board provide procedural input for day to day operations.
NRECC is the primary answering point for all wireline and voice-over-internet calls placed within the City of Dublin and City of Hilliard. As one of five wireless PSAPs, we are also the primary answering point for 9-1-1 calls placed from wireless phones throughout northwest Franklin County.
All of our telecommunicators are certified Emergency Medical Dispatchers (EMD) and provide pre-arrival instructions to callers on medical responses.
Our staff dispatches for the following agencies:
- Dublin Division of Police
- Hilliard Division of Police
- Washington Township Fire Department
- Norwich Township Fire Department
- City of Dublin Services
Question? Contact Operations Manager Nancy Nicodemus 614.410.4911 or firstname.lastname@example.org
The NRECC is a user of the Central Ohio Interoperable Radio System and utilizes system talk-groups to dispatch for participating agencies. For more information on COIRS, visit their website at http://coirs.org