Columbus, OH – As the result of considerable client growth, PCCW Teleservices, a HKT subsidiary and premier provider of global outsourcing solutions, is expanding its presence in Dublin, Ohio.
PCCW Teleservices (US), Inc. will lease additional space and add 175 new jobs to its Columbus Region workforce to support a significant new client.
Dave Shapiro, president, PCCW Teleservices (US), Inc., said, “PCCW Teleservices is committed to helping brands interact with their customers, and this new partnership will help spur our growth in the Columbus Region. We are excited to expand our presence in Dublin by taking advantage of the youthful and energetic talent pool.”
PCCW Teleservices is making the move to a 52,000-square-foot space at 5200 Rings Road in Dublin to accommodate this latest expansion. The company will be investing in leasehold improvements, a dramatic site renovation and computer equipment.
In addition to the 175 permanent positions, 300 new seasonal jobs will be added in Dublin to support a 6-month project for an existing client. The seasonal jobs have the potential to be extended beyond the currently planned 6-month timeframe.
Hiring for all jobs, which are engagement center positions, will begin immediately. PCCW Teleservices Advocates interact with and provide superior service to customers through a variety of platforms, including phone, email, chat, mobile and social media. Interested candidates can visit https://usjobs.pccwteleservices.com to view open positions and apply.
Colleen Gilger, economic development director, City of Dublin, said, “PCCW Teleservices’ decision to expand its presence validates the benefits Dublin brings to the business support services industry cluster. We congratulate them and we are excited to see them expand in the Columbus Region.”
About PCCW Teleservices
PCCW Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.
PCCW Teleservices offers clients world-class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention and business process outsourcing. Operating a global network of multi-channel engagement centers, PCCW Teleservices provides support in languages covering over half of the world’s population.
PCCW Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 advocate positions in Hong Kong, mainland China, the Philippines, the United States, Panama and UK. PCCW Teleservices provides local and multinational companies a wide array of skills to service more than 90 million customer contacts annually. To learn more, please visit pccwteleservices.com, or call us at 614-280-1600.
HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.
Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.
About Columbus 2020
In 2010, hundreds of community and business leaders from across Central Ohio came together in an unprecedented way to develop the Columbus 2020 Regional Growth Strategy, an aggressive, decade-long plan to ensure economic vitality in the Columbus Region. Columbus 2020’s mission is to generate opportunity and build capacity for economic growth across the 11-county Columbus Region. The Columbus 2020 team conducts business outreach to economic base companies, promotes the Columbus Region to market-leading companies around the world, conducts customized research to better understand the Columbus Region’s competitiveness, and works to leverage public, private and institutional partnerships. Learn more at ColumbusRegion.com.
PCCW Teleservices (US), Inc.