The City of Dublin regularly surveys residents to measure satisfaction levels, chart any changes in satisfaction and benchmark with other communities as appropriate. The City continually evaluates new and emerging survey tools and platforms and continues to invest in high-quality surveys such as the Community Attitudes Survey (CAS), which was most recently administered in 2022.
2022 Community Attitudes Survey
The City’s 2022 Community Attitudes Survey was conducted via telephone between April 29 and May 22, 2022. 99% of residents said Dublin is an excellent or good place to live, which was up from 98% in 2016. Satisfaction with City services remains high. In particular respondents rated the following positively:
- 97% are very satisfied or somewhat satisfied with trash recycling services (1% no opinion)
- 96% are very satisfied or somewhat satisfied with police protection (1% no opinion)
- 96% are very satisfied or somewhat satisfied with City-sponsored events (1% no opinion)
- 94% are very satisfied or somewhat satisfied with snow removal from City streets (1% no opinion)
- 90% are very satisfied or somewhat satisfied with leaf collection (8% no opinion)
- 90% are very satisfied or somewhat satisfied with the chipper service (19% no opinion)
- 90% are very satisfied or somewhat satisfied with mosquito control (5% no opinion)
When asked an open-ended question about what City officials should consider their highest priority, the majority of respondents (50%) named providing city services and amenities.
The 2022 CAS included some questions asked for the first time related to the City’s strategic framework. Results are as follows:
- 75% indicated that the City should make economic sustainability a high priority. 22% rated it a medium priority. 35% said this should be the City’s highest priority.
- 73% responded that protecting the environment should be a high priority. 22% rated it a medium priority. 19% said this should be the City’s highest priority.
- 58% said investing in broadband should be a high priority. 32% said it is a medium priority. 15% said this should be the City’s highest priority.
- 55% said expanding the City’s mental wellnesses resources should be a high priority. 37% said it is a medium priority. 13% said this should be the City’s highest priority.
- 47% responded that increasing the City’s mobility options for all residents should be a high priority. 43% indicated it is a medium priority. 7% said this should be the City’s highest priority.
- 28% responded that raising Dublin’s profile as a destination city should be a high priority. 44% rated it a low priority. 8% said this should be the City’s highest priority.
Regarding communications about Dublin, 35% of residents indicated they get most from of their news and information about the City from its social networking sites. 22% said they find it on the City’s website, and 12% learn from the City’s weekly eNews.
Download: 2022 City of Dublin Community Attitudes Survey | Watch: July 25, 2022 – Council Meeting | View the Summary
Community Attitudes Survey
The City of Dublin’s Community Attitudes Survey is conducted via telephone every few years, soliciting a range of opinions from randomly selected residents. This research gives residents of Dublin yet another voice. It allows the community to express opinions on myriad issues and, in doing so, provides City officials important data in planning for the future.
2016
2013
National Citizens Survey
The National Citizen Survey (NCS) measures the “livability” of communities across the nation. The City of Dublin participated in the survey in 2009, 2012 and 2015. Once again, Dublin residents gave high marks – in most cases above the national average – in most categories.
The NCS captures residents’ opinions regarding community characteristics, governance and participation. “Great communities are partnerships of the government, private sector, community-based organizations and residents, all geographically connected,” the report states. The results demonstrate that Dublin is not just a place where people live – it’s a place people want to live.
“Dublin is a truly remarkable community. Almost all of the community characteristics and services offered by the City of Dublin were given positive ratings from a majority of respondents. Year after year, Dublin’s results continue to be above average and Dublin also continues to maintain levels of service that surpasses the expectations of its residents.” Charissa Bowditch, Project Manager, National Research Center, Inc.
Methodology
In January 2015, 1,939 randomly selected households received the NCS in the mail. Of that, 780 residents – representing a 40% response rate – completed the survey. (Average response rates for a mailed resident survey range from 25% to 40%.) Response rates by ward ranged from 38% to 45%.
The NCS is a collaborative effort between National Research Center and the International City/County Management Association. The survey and its administration are standardized to assure high quality research methods and directly comparative results across NCS communities.
2018
- Dashboard
- Community Livability Report
- Technical Appendices
- Geographic Cross Tabs
- Open End Report
- Trends Over Time
2015
- Dashboard
- Community Livability Report
- Technical Appendices
- Geographic Cross Tabs
- Open End Report
- Trends Over Time
2012
2009
Public Opinion and Citizen Satisfaction Survey
2008
2006
