Northwest Regional Emergency Communications Center
Dublin is home to the Northwest Regional Emergency Communications Center, which dispatches for Dublin, Hilliard and Upper Arlington Police as well as the Washington Township, Norwich Township and Upper Arlington fire departments. Learn more from the highly-trained staff men and women who answer your emergency calls and send help where it is needed.
The Northwest Emergency Communications Center (NRECC) is the primary public safety dispatch center for the City of Dublin, City of Hilliard, City of Upper Arlington, Washington Township and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9-1-1 answering point for all of Hilliard. Dispatching for Hilliard Police started in January of 2014. Dispatching for Upper Arlington Fire started on October of 2017 and dispatching for Upper Arlington Police started in January of 2018.
Managed by the Technical Services Division of the Dublin Police Department, our consolidated center is staffed by 26 communications technicians, 4 communications supervisors, 1 operations manager and 1 bureau director.
An executive committee of the participating agencies provides policy and management direction while a police policy board and a fire/EMS policy board provide procedural input for day to day operations.
NRECC is the primary answering point for all wireline and voice-over-internet calls placed within the City of Dublin, the City of Hilliard and the City of Upper Arlington. As one of five wireless PSAPs, we are also the primary answering point for 9-1-1 calls placed from wireless phones throughout northwest Franklin County.
The Public Safety Group Presents “DISPATCHER TRAINING”
In conjunction with the Northwest Regional Emergency Communications Center
Dublin Justice Center
6565 Commerce Parkway
Dublin, OH 43017
May 6 – 9-1-1’s Least Wanted ($219) 8:30-4:30
An interactive daylong discussion of the problem people you will encounter while working in an emergency communications center. The chronic complainer, the terrible trainer, and the big bad bully are all among the cast of characters that will be covered in great detail. How does our culture support these individuals? How do cliques empower informal chains of command? How can you fix what’s broken without becoming part of the problem? These questions and more will be answered. Also included will be frank assessments of how social media, personal electronics, and factors such as the Me Too Movement impact personnel management.
May 7 – Crisis Intervention ($219) 8:30-4:30
Topics include: General guidelines for crisis communications, active listening, verbal containment, the negotiator, use of your voice in crisis communications, communications techniques, intelligence gathering & case studies.
Our staff dispatches for the following agencies:
- Dublin Police Department
- Hilliard Division of Police
- Washington Township Fire Department
- Norwich Township Fire Department
- City of Dublin Services
- Upper Arlington Division of Police
- Upper Arlington Division of Fire
Question? Contact Operations Manager Nancy Nicodemus 614.410.4911 or firstname.lastname@example.org or Schedule a Meeting with a Communications Technician.
The NRECC is a user of the Central Ohio Interoperable Radio System and utilizes system talk-groups to dispatch for participating agencies. For more information on COIRS, visit their website at http://coirs.org