Page 147 - parks-master-plan

Issue

• There is no formal and universal process to establish and measure specific standards accountability.

Strategies

• Deliver two separate, consistent evaluation procedures for every program, service and activity: participant-based evaluation and administration-based evaluation.

These two evaluation procedures provide a comprehensive analysis:

• Participant-based evaluation is designed to gather information representing the thoughts, opinions and feelings of participants regarding the program, service, activity and facility.

• Administration-based evaluation is designed to analyze the logistics, finances, goals, strategies and philosophies of services provided.

Policy 3: Customer satisfaction benchmarking will judge the “worth” of existing services and support informed decision-making.

Issue

• Customer satisfaction benchmarking methods need to be developed.

Strategies

• Use specific evaluation criteria derived from mission statement and program goals.

• Develop universal data collection systems for all programs and services to provide relevant analysis information.

• Implement individual annual program reports to include outputs, financial accountability, participation numbers and other historical records relevant to the evaluation criteria used.

Policy 4: Identifying and prioritizing the specific recreational needs of the community will position the division to develop effective plans to address key future decisions.

Issues

• The declining levels of physical space and increase in demand make it necessary to identify the current baseline of community needs.

• General or informal agreements, primarily with Dublin City Schools, change from year to year and relationships have to be built with each school independently.