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• There is no formal and universal process to establish and measure specific standards accountability.
Strategies
• Deliver two separate, consistent evaluation procedures for every program, service and activity: participant-based evaluation and administration-based evaluation.
These two evaluation procedures provide a comprehensive analysis:
• Participant-based evaluation is designed to gather information representing the thoughts, opinions and feelings of participants regarding the program, service, activity and facility.
• Administration-based evaluation is designed to analyze the logistics, finances, goals, strategies and philosophies of services provided.
Policy 3: Customer satisfaction benchmarking will judge the “worth” of existing services and support informed decision-making.
Issue
• Customer satisfaction benchmarking methods need to be developed.
Strategies
• Use specific evaluation criteria derived from mission statement and program goals.
• Develop universal data collection systems for all programs and services to provide relevant analysis information.
• Implement individual annual program reports to include outputs, financial accountability, participation numbers and other historical records relevant to the evaluation criteria used.
Policy 4: Identifying and prioritizing the specific recreational needs of the community will position the division to develop effective plans to address key future decisions.
Issues
• The declining levels of physical space and increase in demand make it necessary to identify the current baseline of community needs.
• General or informal agreements, primarily with Dublin City Schools, change from year to year and relationships have to be built with each school independently.
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