Page 48 - parks-master-plan

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These two evaluation procedures provide a comprehensive analysis:

• Participant-based evaluation is designed to gather information representing the thoughts, opinions and feelings of participants regarding the program, service, activity and facility.

• Administration-based evaluation is designed to analyze the logistics, finances, goals, strategies and philosophies of services provided.

Policy 3: Customer satisfaction bench marking will judge the “worth” of existing services and support informed decision making.

Issue

• Customer satisfaction bench marking methods need to be developed.

Strategies

• Use specific evaluation criteria derived from mission statement and program goals.

• Develop universal data collection systems for all programs and services to provide relevant analysis information.

• Implement individual annual program reports to include outputs, financial accountability, participation numbers and other historical records relevant to the evaluation criteria used.

Policy 4: Identifying and prioritizing the specific recreational needs of the community will position the division to develop effective plans to address key future decisions.

Issues

• The declining levels of physical space and increase in demand make it necessary to identify the current baseline of community needs.

• General or informal agreements, primarily with Dublin City Schools, change from year to year and relationships have to be built with each school independently.

• As the City continues to overlap and venture into resource sharing with multiple school districts, the ability to justify and manage variable fee structures will become more difficult.

• Existing pricing practices do not have a universal or formalized method to determine overhead costs.

Strategies

• Develop a list of philosophical