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BuildingaDigital City
Dublinhas turned“digital” intoawayof life, integrating information technology intoeveryaspect of Cityoperations to
improvee ciency, responsiveness andcommunication. TheCityearneda rst place ranking in the
2014Center for
DigitalGovernment’sDigitalCitiesSurvey
. This award recognizesgovernment entities that successfully incorporate
information technology tobetter serveconstituents andbusinesses. Dublinoutperformedmuch larger cities invarious
aspectsof technological innovation.
The surveyhighlightedDublin’s extensive socialmediapresenceandcommunityengagement tools, integratedapplication
implementationand theCity’s creativeapproach toGeographic InformationSystemuse. Services likeSnowGouse the latest
GIS technology toprovide residentswithup-to-theminute informationon roadconditionsduringwinterweather events.
Dublin’sGIS teamhas repeatedlybeen recognizedasoneof thebest in thecountry. Dublin’s IT team is always looking for
ways to improveCity servicesbyutilizing technologyandcollaborateswithother Citydivisionson implementation.
TheCity installed ber opticconnectivityat bothof theCity’soutdoor swimmingpools, resulting inenhanced reliabilityand
faster transactions,whichenabledahigher level of customer service.
TheCity’sdedication todigital communicationand ingenuity re ects theengagedcommunity that it serves. Dublin
residents arehighlyconnectedonmultipleplatforms andenjoy the same from their public servants.
Newonlinepayment for recreationclasses
Newonlinepayment forparking ticketsandother citations
New
SnowGoGPS
tracking system
Citywebsite -more than
2million
pageviews
CityFacebookpage–more than
120,000people
engaged
CityTwitterpage–more than
33,000people
engaged
City Instagrampage–more than
12,000 likes
onmore than
260photosposted
Anaverageof
45 likes
perphoto
TECHNOLOGYTOUCHPOINTS
