Dublin is home to the Northwest Regional Emergency Communications Center (NRECC), which dispatches for Dublin, Hilliard, Upper Arlington and Worthington police as well as the Washington Township, Norwich Township, Upper Arlington and Worthington fire departments. NRECC’s highly trained staff are here to answer your emergency calls and send help where it is needed.

NRECC is the primary public safety dispatch center for the City of Dublin, City of Hilliard, City of Upper Arlington, City of Worthington, Washington Township (Dublin) and Norwich Township (Hilliard).

Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 911 answering point for all of Hilliard. Dispatching for Hilliard Police started in January 2014. Dispatching for Upper Arlington Fire started in October 2017 and dispatching for Upper Arlington Police started in January 2018. Dispatching for Worthington Fire started in July 2020, and dispatching for Worthington Police started September 2020.

Managed by the Technical Services Division of the Dublin Police Department, the consolidated center is staffed by 29 communications technicians, six communications supervisors, three communications managers, one Computer-Aided Dispatch (CAD) manager, one communications systems specialist and one director.

An executive committee of the participating agencies provides policy and management direction while a police policy board and a fire/EMS policy board provide procedural input for day-to-day operations.

NRECC is the primary answering point for all wireline and voice-over-internet calls placed within the City of Dublin, the City of Hilliard, the City of Upper Arlington and the City of Worthington. As one of six wireless public safety answering points (PSAPs) in Franklin County, NRECC is also the primary answering point for 911 calls placed from wireless phones throughout northwest Franklin County.