City Surveys

The City of Dublin regularly surveys residents to measure satisfaction levels, chart any changes in satisfaction and benchmark with other communities as appropriate. The City continually evaluates new and emerging survey tools and platforms and continues to invest in high-quality surveys such as the Community Attitudes Survey (CAS), which was most recently administered in 2022.

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Residents said Dublin is an excellent or good place to live

2022 Community Attitudes Survey

The City’s 2022 Community Attitudes Survey was conducted via telephone between April 29 and May 22, 2022. 99% of residents said Dublin is an excellent or good place to live, which was up from 98% in 2016. Satisfaction with City services remains high. In particular respondents rated the following positively:

  • 97% are very satisfied or somewhat satisfied with trash recycling services (1% no opinion)
  • 96% are very satisfied or somewhat satisfied with police protection (1% no opinion)
  • 96% are very satisfied or somewhat satisfied with City-sponsored events (1% no opinion)
  • 94% are very satisfied or somewhat satisfied with snow removal from City streets (1% no opinion)
  • 90% are very satisfied or somewhat satisfied with leaf collection (8% no opinion)
  • 90% are very satisfied or somewhat satisfied with the chipper service (19% no opinion)
  • 90% are very satisfied or somewhat satisfied with mosquito control (5% no opinion)

 

When asked an open-ended question about what City officials should consider their highest priority, the majority of respondents (50%) named providing city services and amenities.

The 2022 CAS included some questions asked for the first time related to the City’s strategic framework. Results are as follows:

  • 75% indicated that the City should make economic sustainability a high priority. 22% rated it a medium priority. 35% said this should be the City’s highest priority.
  • 73% responded that protecting the environment should be a high priority. 22% rated it a medium priority. 19% said this should be the City’s highest priority.
  • 58% said investing in broadband should be a high priority. 32% said it is a medium priority. 15% said this should be the City’s highest priority.
  • 55% said expanding the City’s mental wellnesses resources should be a high priority. 37% said it is a medium priority. 13% said this should be the City’s highest priority.
  • 47% responded that increasing the City’s mobility options for all residents should be a high priority. 43% indicated it is a medium priority. 7% said this should be the City’s highest priority.
  • 28% responded that raising Dublin’s profile as a destination city should be a high priority. 44% rated it a low priority. 8% said this should be the City’s highest priority.

Regarding communications about Dublin, 35% of residents indicated they get most from of their news and information about the City from its social networking sites. 22% said they find it on the City’s website, and 12% learn from the City’s weekly eNews.

Download: 2022 City of Dublin Community Attitudes Survey | Watch: July 25, 2022 – Council Meeting | View the Summary

Community Attitudes Survey

The City of Dublin’s Community Attitudes Survey is conducted via telephone every few years, soliciting a range of opinions from randomly selected residents. This research gives residents of Dublin yet another voice. It allows the community to express opinions on myriad issues and, in doing so, provides City officials important data in planning for the future.

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2013

National Citizens Survey

The National Citizen Survey (NCS) measures the “livability” of communities across the nation. The City of Dublin participated in the survey in 2009, 2012 and 2015. Once again, Dublin residents gave high marks – in most cases above the national average – in most categories.

The NCS captures residents’ opinions regarding community characteristics, governance and participation. “Great communities are partnerships of the government, private sector, community-based organizations and residents, all geographically connected,” the report states. The results demonstrate that Dublin is not just a place where people live – it’s a place people want to live.

“Dublin is a truly remarkable community. Almost all of the community characteristics and services offered by the City of Dublin were given positive ratings from a majority of respondents. Year after year, Dublin’s results continue to be above average and Dublin also continues to maintain levels of service that surpasses the expectations of its residents.” Charissa Bowditch, Project Manager, National Research Center, Inc.

Methodology

In January 2015, 1,939 randomly selected households received the NCS in the mail. Of that, 780 residents – representing a 40% response rate – completed the survey. (Average response rates for a mailed resident survey range from 25% to 40%.) Response rates by ward ranged from 38% to 45%.

The NCS is a collaborative effort between National Research Center and the International City/County Management Association. The survey and its administration are standardized to assure high quality research methods and directly comparative results across NCS communities.

2018

2015

2012

2009

Public Opinion and Citizen Satisfaction Survey

2008

2006

Public Records Request Overview

In order to support faster response and better tracking of requests, the City of Dublin uses JustFOIA to collect, respond to and manage public information requests.

Why JustFOIA?

JustFOIA is a Freedom of Information Act (FOIA) online application that helps streamline the open records request process for the community and improve efficiencies in getting requested information quickly and accurately.

The application lets community members submit requests for all city records, including police reports. Commonly requested information includes accident reports, copies of resolutions and body-camera video.

Submit a Public Records Request

Mission

We are and always have been a proud local democracy. In our service, we strive to provide the best quality of life and environment in which our residents and businesses can thrive. We seek to ally our proud traditions with the best innovations of the future.

Vision

A global city of choice. Vibrant. Innovative. Engaged.

Core Values

Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude & Dedication to Service.

The City of Dublin operates under a set of seven key core values: integrity, respect, communication, teamwork, accountability, positive attitude and dedication to service. Staff members use these seven values as the basis for daily decision-making, including the decisions that go into the budget process.

  • Integrity. We are open and honest. We honor our commitments to the community and each other. Our actions are consistent with what we say.
  • Respect. We treat our coworkers and members of the community with courtesy and dignity. We embrace diversity and acknowledge the needs, responsibilities and inherent worth of each individual.
  • Communication. We maintain an environment in which employees feel free to share ideas and information. We promote open interaction throughout the organization to ensure knowledge and understanding among all employees and our community.
  • Teamwork. We create a climate in which all employees work together and support the individual talents and contributions of team members. We celebrate successes and see mistakes as opportunities for growth; we will never willingly let a member of our team fail.
  • Accountability. We are responsible to our community and each other for our personal and organizational decisions, actions and performance results. We are committed stewards of our City’s assets and resources.
  • Positive Attitude. We focus our efforts on constructive behavior, attitudes and solutions. We promote an environment that people love going to every day – a place where each individual can find a sense of belonging, inspiration, enjoyment and meaning.
  • Dedication to Service. We pursue innovation and continuous improvement in all we do. We are committed to efficient, effective and responsive service delivery that makes a difference in the lives of those we serve.

Leadership Philosophy

We are members of an organization that succeeds because of teamwork, dedication, diversity and the innovative spirit of all of   our members. Together, we build a culture of trust, service, mutual respect, inclusion and open communication. We hold ourselves mutually accountable to promote and sustain continuous learning and to develop the learning potential that exists in every member of our team.

City Code

The complete Dublin City Code is available online at American Legal City Ordinance website. Information staff at the Dublin branch of the Columbus Metropolitan Library are available to help navigate this website.

Revised Charter of Dublin, Ohio

This Revised Charter, as adopted on March 19, 1996, became effective on July 4, 1996.

Zoning Code

The Zoning Code for Dublin is Chapter 153 of the Dublin Code of Ordinances. The Zoning Code sets land development requirements and establishes different uses within individual districts. Zoning regulations address the physical development of a site, such as building height, lot requirements, setbacks from lot lines, minimum numbers of parking spaces, sign types and sizes, and other related regulations.

City Hall
5555 Perimeter Dr.
Dublin, Ohio 43017

Phone:
614.410.4442

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